FAQ

At The Cyber Cases, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home.

Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch and we’ll be happy to help you out.

Which payment methods do you accept?

The payment on this website includes Debit or Credit Cards and PayPal.

  • PayPal allows secure payment with your Paypal account or credit card. You will be redirected to Paypal to finalise your order. Once your order is completed, you will be automatically redirected to thecybercases.com.

  • We accept most of the card payments via Shopify Platform (Visa, Mastercard & American Express etc.). All information is encrypted using SSL encryption, which prevents unauthorised access to card details. You will be asked for your card number, its period of validity and the CVN.

What is your return policy?

  • You may exchange your purchases on thecybercases.com for any reason

  • Exchange is accepted on goods within 14 days from the date of your purchase. Items must be in original condition (new, sealed and with their original packages). Those returned items that are deemed, used or damaged will be sent back to you at your expense

  • No exchanges or refunds on sale items under any circumstances

  • Please contact us at info@thecybercases.com if you want to send back the whole or part of your order, including the order number found on your order confirmation or dispatch confirmation.

What is the processing timeframe and shipping time?

NOTICE

At times items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or full refund.

​SHIPPING COST

All the items purchased on thecybercases.com will be delivered by AusPost. The shipping cost for the order below AU$100 is in a flat rate of AU$10 for Standard Post and $15 for Express Post. There is free delivery of the order over AU$100.

​DELIVERY TIME

The order will be processed and shipped within 2 business days after the payment is finished. Once the order is shipped, you will receive an email includes the tracking information. The delivery can be expected to arrive within 2-5 business days from the time of shipment. The actual delivery timeframe may be different and it depends on the handling time of AU POST.

What is your privacy policy?

The Cyber Cases and thecybercases.com DO NOT keep any payment information including credit card numbers, expire dates and CVN from the customers. 

In order to improve our services, The Cyber Cases and thecybercases.com collect personal data from the visitors on this website, the users who register the online account on this website and the customers who make purchases on the online store.

The Cyber Cases and thecybercases.com do not disclose any information collect from this website from the visitors and users to any other entities and individuals outside of The Cyber Cases and thecybercases.com.